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FAQ

WHEN WILL MY ORDER SHIP?

Please allow up to 24-48 hours for processing, then 3-7 days for shipping.

Please check our Shipping Policy for more information.

HOW DO I TRACK THE STATUS OF MY ORDER?

We send out Order Confirmation email right after you purchase. You can check the status of your order from the link provided inside the Confirmation Email.
Also, we send you Shipping Confirmation email with Tracking # once it's shipped out.

MY ORDER ARRIVED DAMAGED, CAN I GET A REFUND?

In rare cases, products may become damaged in transit. If that's the case, please email us at info@twirlcurl.com with pictures of the damage and we will replace your order or issue you a full refund immediately. 

I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?

In the case that you are not satisfied with your order within 7 days of receiving it, email us at info@twirlcurl.com and we will make it right immediately. Please include pictures and a video (if necessary) in your email.

Please check our Return Policy.

HOW DO I CONTACT YOU?

For fastest response, please email us at info@twirlcurl.com. All emails are answered within 24 hours.
You can also submit message via the Contact Us page.